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When we do a website design for your business, we want you to be satisfied with the work we do. Part of this dedication means making changes requested before going live so that your new site meets your expectations. However, after this initial set-up period, you’re bound to have website updates and changes that you’d like done to your site.

Some of these updates may be free, while others may incur an additional charge. Today, we’d like to provide documentation that can help clear up some of the common questions our clients may have when they work with us. Let’s get started by talking about what your monthly/yearly hosting & maintenance fee covers.

Monthly / Yearly Hosting & Maintenance Fee

If you’re hosting your website with us, you’re paying us a monthly or annual fee to do a few things. Remember that our base hosting & maintenance fee is only $24.95 monthly or $239.52 yearly (20% off)Our base fee is an incredibly competitive price that includes the following things:

1. Your Website’s Physical Hosting

In order for clients to be able to access your website, the files need to live on a server somewhere. Think of this like your business renting space for an office — except this office is where your website lives. This “rent” costs money, but it’s only a portion of your base hosting & maintenance fee.

2. Any Support, Maintenance & Minor Updates We Do for You

Part of the benefit of working with a managed hosting provider (us!) is that you don’t have to worry about all of the back-end technical stuff. If there’s a problem with speed, if your website goes down, we take care of it for you. Our website pros also check in with your site health on a regular basis to prevent problems from occurring. We also include minor website updates as a part of our hosting & maintenance plan.

What Updates Are Free?

The Snellville websites team will perform minor updates for you as a part of your monthly hosting fee. What do we define as a “complimentary” update? We’re glad you asked!

  • Minor text changes to your site (~100 words).
  • Minor copywriter-written text additions to your site (~100 words).
  • Client-provided, copy/paste text input into the site.
    • If the text needs edits, it may incur an additional charge.
  • Image-for-image swaps.
  • Add or remove images from galleries.
  • Fix non-client errors caused by plugins or updates.
  • Routine plugin or WordPress updates to your site.

What Website Updates Aren’t Free?

If an update is going to take a significant amount of time, we will bill for it. This is because our team is constantly working on new websites and other update projects, and we need to set aside time for your larger website changes. Here is a list of website updates that are generally billable; this is not an exhaustive list:

  • Integrating and setting up payment processing systems.
  • Content generation, like blogs we write for you.
  • New page design.
  • Redesigning your website’s appearance.
  • Creating custom forms.
  • Uploading and setting up downloadable content for your site.
  • Creating new graphics or videos for your site, blog, or social media.
  • Creating more than 100 words of new text content for your site.

Update tasks that take a long time, involve multiple team members, require creative solutions, require additional plugins, require research, or require development time will be billable. There are no set pricing models for billable website design updates; your final price will be dependent on the amount of time each of our team members spends on getting you a creative solution.

If Your Invoices Are Overdue, We Won’t Do Updates

We understand that some update charges may occur unexpectedly, but we also want to protect our team members and the time they put into your projects. For this reason, we have an overdue billing policy that states the following:

Our team will complete no further work for your brand until any overdue invoices have been paid in full.

If work for the previous, unpaid invoice wasn’t completed to your expectations, please reach out to us so that we can make things right.

Have Questions or Website Updates to Do? Reach Out to Us for Help

We hope this blog was informative and can help you determine if the website design update you have in mind will be complimentary or billable. However, if you still have questions, you can always get in touch with us.

Submit a Website Update Request

Contact Us with Questions

Need to push an update or announcement ASAP? Take a look at our tutorial on how to publish blogs to your website: Adding New Posts Tutorial

 

 

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